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Disable or Enable a User Account

Authorized individuals can block access to the site for any person who no longer works in the district. Likewise, the user account can be reinstated if the person should return to the district.

REQUIRED ROLE: District User Admin (Disable and Enable permission) or Campus User Admin (Disable permission only)

SITE ACCESS: System Management > Account Administration > Edit Users

 

When accessing the Account Administration section, you will automatically land on the Edit Users page.

main navigation menu at the top of the account administration page with an outline around the edit users option

 

Disable User (Performed by District User Admin or Campus User Admin)

On the Edit Users page, locate the desired user account using the appropriate search filters. If you need assistance with this step, please see the Search for User Accounts support guide. Click the Options button and select Disable.

the user search results section with an expanded options menu and an arrow pointing to the disable option for a sample user account

 

There will be a pop-up window that appears to confirm that you would like to disable the account. Click OK to disable the user’s account.

a pop up window showing a user message and an outline around the okay button

 

If you search for the user by last name or email and choose to show disabled users, you will now see that user account is shaded.

user search filter section displaying the additional filter check box to unhide disabled accounts

the user search results list showing a sample user account that is shaded in the results table

NOTE: Disabled users will no longer be able to log into their accounts. Users are only notified of their account deactivation when they attempt to access their account, and they are prompted to contact a District User Admin if they have questions.

 

When a Campus User Admin clicks Edit for a disabled user, a shaded banner is displayed across the top of the page indicating the user’s account is disabled. Campus User Admins must contact a District User Admin to enable the user account.

the edit user section showing a message about the user's status and who to contact if the account needs to be re enabled

 

Enable User (Performed by District User Admin only)

On the Edit Users page, locate the disabled user account, click the Options button, and select Enable.

the user search results section with an expanded options menu and an arrow pointing to the enable option for a sample user account

 

A confirmation is displayed, indicating the account has been enabled. Click OK to close the message.

a pop up window showing a user message and an outline around the okay button

 

The user account is now active, and no longer shaded.

the user search results list showing a sample user account that is in the results table and is not shaded

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