Reset a User's Password

Authorized individuals can reset a district user's password through the Options feature on the Edit Users page.

REQUIRED ROLE: District User Admin or Campus User Admin

SITE ACCESS: System Management > Account Administration > Edit Users


When accessing the Account Administration section, you will automatically land on the Edit Users page.

main navigation menu at the top of the account administration page with an outline around the edit users option


On the Edit Users page, locate the desired user account, click Options, and select Reset Password.

the user search results section with an expanded options menu and an arrow pointing to the reset password option for a sample user account


A pop-up window will confirm that you want to reset the password for that user. Click OK to reset the password, or click Cancel if you do not want to reset the password.

a pop up window showing a user message and an outline around the okay button

Once you click OK, the user’s password will be reset to “tcmpc”. Users will also receive an email notification that their account password has been reset.

NOTE:  When users log in, it is recommended that they immediately update their password by going to Tools > My Profile and clicking the Change Password button.


You will receive notification that the password has been reset, and that an email was sent to the user.  Click OK to close this window.

a pop up window showing a user message and an outline around the okay button

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