Verify Change Requests for Individual Users

Users within a campus or district may submit a request to change the name, email address, organization, or grade/subject/course assignments on their user profile.  Administrators will receive an email notification of the change request, prompting them to verify change requests through the Account Administration page.

REQUIRED ROLE: District User Admin or Campus User Admin

SITE ACCESS: System Management > Account Administration > Change Requests


From the Account Administration page, click the Change Requests menu option.



A list of pending change requests will display, indicating the requested changes. Click the Options button next to one of the pending requests, and then click Edit.



In the yellow Pending Change Requests section in the lower portion of the profile screen, you will see the date and time of the request as well as the requested changes listed.



If you approve of the requested changes, update the appropriate fields.

To review the Grade Levels, Subjects, or Courses change request, click the bars to expand each section.  Check the appropriate boxes to confirm the user’s change requests. In this example, the user has requested access to Biology, Chemistry, Integrated Physics and Chemistry, and Physics.



After making changes, select the Mark as Resolved checkbox to approve the user’s request (i.e. checkbox now has a check mark in it). Click Save.  (Note:  Once the Mark as Resolved box has been checked, this request will be removed from the change request queue and the user will receive notification that changes have been approved.) 


Click OK on the confirmation dialog


The user will receive an email confirming his/her profile has been updated with the requested changes.


If you do not agree with all of the user's requested changes, you have the option to ignore the request in the main change request queue.



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