Users within a campus or district may submit a request to change the name, email address, organization, or grade/subject/course assignments on their user profile.  Administrators will receive an email notification of the change request, prompting them to verify change requests through the Account Administration page.

REQUIRED ROLE: District User Admin or Campus User Admin

SITE ACCESS: System Management > Account Administration > Change Requests

From the Account Administration page, click the Change Requests menu option.

A list of pending change requests will display, indicating the requested changes. 

Click the Options button next to one of the pending requests and select Edit.

In the yellow Pending Change Requests section in the lower portion of the profile screen, you will see the date and time of the request as well as the requested changes listed.

If you approve of the requested changes, update the appropriate fields (i.e., update the name and/or email address). 

If you approve of a requested relocation, click the Change option (with pencil icon) below the Organization field.

Then, type the desired campus name (or district level) in the Keyword Search field and click the magnifying glass icon. Select the appropriate organization from the list by clicking the radio button to its left.

To review requested changes to the user's Grade Levels, Subject Areas, or Courses, click the bars to expand each section.  

Check the appropriate boxes to confirm the user’s change requests. In this example, the user has requested access to Grades 7 and 8.

NOTE: The Grade/Subject/Course selections grant user access to applicable assessment items in the Assessment Center when the district has elected to restrict access based upon these profile settings. If the restrictions have not been turned on, users will have access to assessment items of all grades/subjects/courses and the profile setting selections are not necessary.

After making changes, select the Mark as Resolved check box to approve the user’s request. 

Click the Save button to perform the changes and return to the Change Requests queue.

NOTE: Once the Mark as Resolved box has been checked and the changes have been saved, this request will be removed from the Change Request queue and the user will receive an email confirming the profile has been updated with the requested changes.

If you do not agree with all of the user's requested changes, you have the option to dismiss the request in the Change Requests queue. Click the Options button associated with the desired request and select the Ignore option. This request will be removed from the queue and the user will receive an email notification that changes were not approved.