Follow

Verify Change Requests for Individual Users

Users within a campus or district may submit a request to change the name, email address, organization, or grade/subject/course assignments on their user profile.  Administrators will receive an email notification of the change request, prompting them to verify change requests through the Account Administration page.

REQUIRED ROLE: District User Admin or Campus User Admin

SITE ACCESS: System Management > Account Administration > Change Requests

 

From the Account Administration page, click the Change Requests menu option.

main navigation menu at the top of the account administration page with an outline around the change requests option

 

A list of pending change requests will display, indicating the requested changes. 

the user change request results section showing a sample user account request and an outline around the requested changes

 

Click the Options button next to one of the pending requests and select Edit.

the user change request results section with an expanded options menu and an arrow pointing to the edit option for a sample user account

 

In the yellow Pending Change Requests section in the lower portion of the profile screen, you will see the date and time of the request as well as the requested changes listed.

the edit user window with an arrow pointing to the pending change request area showing sample change requests and the date and time of the request

 

If you approve of the requested changes, update the appropriate fields (i.e., update the name and/or email address). 

the edit account section showing the first name, last name, and email address entry fields

 

If you approve of a requested relocation, click the Change option (with pencil icon) below the Organization field.

organization field with an arrow pointing to the change organization option

Then, type the desired campus name (or district level) in the Keyword Search field and click the magnifying glass icon. Select the appropriate organization from the list by clicking the radio button to its left.

organization key word search field with a sample campus entered and an arrow pointing to the magnifying glass icon, along with an arrow pointing to the selected radio button of the applicable campus displayed in the results area

 

To review requested changes to the user's Grade Levels, Subject Areas, or Courses, click the bars to expand each section.  

the edit account section showing the expandable grade level, subject area, and course categories

Check the appropriate boxes to confirm the user’s change requests. In this example, the user has requested access to Grades 7 and 8.

the edit account section showing the expanded grade level category with all grades and their respective check boxes and an arrow pointing to selected sample grades

NOTE: The Grade/Subject/Course selections grant user access to applicable assessment items in the Assessment Center when the district has elected to restrict access based upon these profile settings. If the restrictions have not been turned on, users will have access to assessment items of all grades/subjects/courses and the profile setting selections are not necessary.

 

After making changes, select the Mark as Resolved check box to approve the user’s request.  the bottom left corner of the edit user account window showing the checked mark as resolved box

Click the Save button to perform the changes and return to the Change Requests queue. the edit user account window with an arrow pointing to the save button in the upper right corner

NOTE: Once the Mark as Resolved box has been checked and the changes have been saved, this request will be removed from the Change Request queue and the user will receive an email confirming the profile has been updated with the requested changes.

 

If you do not agree with all of the user's requested changes, you have the option to dismiss the request in the Change Requests queue. Click the Options button associated with the desired request and select the Ignore option. This request will be removed from the queue and the user will receive an email notification that changes were not approved. 

the user change request results section with an expanded options menu and an arrow pointing to the ignore option for a sample user account

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk